Growing your car count shouldn't mean losing control of your customer experience. Steer brings booking, communication, phones, and marketing into one platform—giving multi-shop operators total visibility and control over the front-of-house, across every location.
When you expand to three, ten, or fifty locations, you can’t manage by walking into the lobby anymore. Missed calls turn into lost repair orders. Follow-up processes vary from advisor to advisor. Marketing spend goes untracked because no one knows exactly what drove a customer to book.
"I don't know how many calls my team is missing when the lobby is busy."
"Our customer experience depends entirely on which advisor is working."
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"I can't tell if our marketing is actually filling bays or just ringing phones."
Stop duct-taping different software together. Steer connects the entire customer journey so your team can focus on the vehicles in the bays, while leadership gets a clear view of performance across the board.
24/7 online booking with live shop capacity and returning customer recognition.
Two-way texting and full phone integration.
Automated service reminders, targeted campaigns, and review requests.
Multi-shop reporting that ties marketing interactions directly to closed repair orders.
For multi-shop operators, the phone is where the most money is made. Steer connects phone calls directly to the customer journey. Know exactly why a caller didn't book, monitor caller sentiment, and give your service managers transcripts and summaries to coach their teams effectively.
A generic email blast doesn't work when Location A is booked out for a week and Location B is empty. Steer’s marketing tools let you surface specific opportunities within your existing customer base. Target declined work, segment by location or vehicle type, and use automated reminders to bring customers back on schedule.
Stop settling for vanity metrics. Steer’s reporting tells you exactly which campaigns, automated texts, and phone calls are turning into appointments and closed repair orders. Compare performance across your entire network so you know where to invest and where to adjust.
We know that as you acquire new shops, you acquire new software. Steer connects directly with the shop management systems your locations already use, pulling customer, vehicle, and repair data into one unified front-of-house platform.
See how Steer gives multi-shop operators the tools to deliver a better customer experience, measure performance, and grow revenue across every location.
