Make it easier for customers to choose your shop. And keep choosing it
Great service only matters if customers make it through the door
Running a busy shop leaves plenty of room for good customers to slip through the cracks. Someone calls but doesn't book. Another customer leaves with work they want to handle later. Someone else is overdue for service but hasn't heard from you at the right time. Individually, they're small misses. Across hundreds of customers, they add up to real revenue.
Your team answers calls all day, but how many actually turn into appointments?
Without consistent follow-up, even loyal customers can go longer between visits or end up somewhere else.
Deferred work, overdue service, and customers who haven't visited in a while are easy to miss when no one has time to look for them.
Bring your entire front-of-house together
Make it easy for customers to book 24/7, stay connected with personalized communication, bring them back with smarter marketing, and see what's driving appointments and revenue.
Give customers an easy way to book online with real-time availability that works around your schedule.
Keep calls, texts, and emails connected so your team has more context every time a customer reaches out.
Stay ahead of service reminders, deferred work, and other opportunities to give customers a reason to return.
See which calls, campaigns, and customer interactions are actually turning into appointments and revenue.
Let customers book online, anytime
Returning customers and vehicles are recognized, abandoned bookings can be followed up on, and Reserve with Google gives customers another way to book without picking up the phone.
Connect the call to everything that happens next
That means you can see which calls turned into appointments, uncover ones that didn't, and give your team better information when it's time to follow up.
Give customers a reason to come back.
Automatically remind customers when service is due, surface opportunities like deferred work or customers who haven't visited recently, and build targeted campaigns based on what's actually relevant to them.
Instead of sending more marketing, send better reasons to come back.
Built to work with your existing tech stack.
Our growing list of integrations helps your shop keep everything connected and in sync.
You’ve built the customer list. Make the most of it.
That deferred brake job. The customer who’s overdue for service. The caller who asked for a quote but never booked. Steer helps you find those opportunities and gives you the tools to act on them.
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