"Steer helps our shop keep in touch with our customers with automated text messages, customizable lists for follow-up, and even tracks deferred work for customers, which is a great tool for customer retention! A++ from me!”
– Zach, CS Automotive
–– FREE REPORT
STATE OF THE AUTO REPAIR INDUSTRY REPORT
The auto repair industry is changing. Vehicle ownership trends, customer expectations, labor challenges, AI, and technology are reshaping how successful shops operate. This report breaks down what’s happening across the industry and what the fastest-growing repair shops are doing to thrive in 2026.
The biggest trends impacting auto repair shops in 2026
How top-performing shops are increasing car count and retention
Why customer convenience is becoming a competitive advantage
The growing role of AI, automation, and digital communication