"Steer helps our shop keep in touch with our customers with automated text messages, customizable lists for follow-up, and even tracks deferred work for customers, which is a great tool for customer retention! A++ from me!”
– Zach, CS Automotive
–– FREE GUIDE
The Front of House Playbook Every Auto Shop Needs In 2026
The way customers experience your shop has changed and the front of house is where it’s won or lost. This guide breaks down how modern auto repair shops are using booking, calls, and communication to capture more intent, bring customers back, and grow without adding bays or staff. Inside you'll find:
Turn missed calls, forms, and after-hours interest into booked appointments
Make booking easier for customers without losing control of your schedule
Ensure every call leads to a clear next step
Stay connected with customers between visits